✅ Primary point of contact for existing client calls
✅ Answer basic and intermediate questions posed by existing clients.
✅ Tag notes in CRM related to reasons for the call.
✅ Customer experience specialist.
✅ Gatekeeper to route calls to attorney / paralegal / Legal Assistant.
✅ Functions like a receptionist, but specialized for high volume offices to ensure current clients always reach a human voice.
✅ Offer a qualitative experience by being attentive and empathetic, with skills for problem de-escalation and reducing the anxieties of existing clients.
