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Meet Tabitha - Start Ups VA
Job Description
A Start-Up Remote Customer Service Representative is an individual who provides support to customers of a new venture while working remotely. Their primary responsibilities include:
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Customer Support: Responding to customer inquiries through various channels, such as email, chat, and phone, ensuring prompt and effective resolution of issues.
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Problem Solving: Addressing customer complaints and concerns with patience and empathy, guiding them to suitable solutions.
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Product Knowledge: Gaining a comprehensive understanding of the company’s products or services to assist customers effectively and inform them about features and benefits.
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Feedback Collection: Gathering customer feedback to relay insights to management, which can be used to improve products, services, and customer experience.
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Record Keeping: Maintaining accurate records of customer interactions and transactions to track issues and follow up as needed.
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Collaboration: Working closely with other team members and departments, such as sales and product development, to ensure consistent communication and a holistic approach to customer service.
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Adaptability: Being flexible and open to changes in processes or tools, as start-ups often evolve rapidly, requiring representatives to adapt quickly.
Successful candidates typically exhibit excellent communication skills, a customer-centric attitude, and the ability to work independently in a fast-paced environment. Experience in customer service and familiarity with digital communication tools are often advantageous.
40hrs: [Bilingual]: $1,775
40hrs: [English-Only]: $1,600
30hrs: [Bilingual]: $1,350
30hrs: [English-Only]: $1,200
All prices are monthly fixed costs.
A Start-Up Remote Customer Service Representative is an individual who provides support to customers of a new venture while working remotely. Their primary responsibilities include:
-
Customer Support: Responding to customer inquiries through various channels, such as email, chat, and phone, ensuring prompt and effective resolution of issues.
-
Problem Solving: Addressing customer complaints and concerns with patience and empathy, guiding them to suitable solutions.
-
Product Knowledge: Gaining a comprehensive understanding of the company’s products or services to assist customers effectively and inform them about features and benefits.
-
Feedback Collection: Gathering customer feedback to relay insights to management, which can be used to improve products, services, and customer experience.
-
Record Keeping: Maintaining accurate records of customer interactions and transactions to track issues and follow up as needed.
-
Collaboration: Working closely with other team members and departments, such as sales and product development, to ensure consistent communication and a holistic approach to customer service.
-
Adaptability: Being flexible and open to changes in processes or tools, as start-ups often evolve rapidly, requiring representatives to adapt quickly.
Successful candidates typically exhibit excellent communication skills, a customer-centric attitude, and the ability to work independently in a fast-paced environment. Experience in customer service and familiarity with digital communication tools are often advantageous.