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Meet Joey - Transportation Data VA
Job Description
A Transportation/Logistics Customer Service Representative serves as a key point of contact for clients, ensuring effective communication and swift resolution of inquiries related to shipping, freight management, and logistics services. This role involves:
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Communication Skills: Engaging with customers via phone, email, and chat to provide information about services, track shipments, and resolve issues.
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Problem Solving: Addressing customer concerns, processing claims, and managing exceptions in delivery schedules to ensure high levels of customer satisfaction.
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Coordination: Collaborating with internal teams, including dispatch and operations, to effectively handle logistics processes and ensure timely delivery of goods.
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Documentation: Maintaining accurate records of customer interactions, transactions, and shipment details, while ensuring compliance with industry regulations.
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Proactive Assistance: Providing updates to customers on shipment statuses, potential delays, and logistics solutions that meet their needs.
This role requires strong organizational skills, attention to detail, and the ability to work in a fast-paced environment while maintaining a customer-centric approach.
40hrs: [Bilingual]: $1,775
40hrs: [English-Only]: $1,600
30hrs: [Bilingual]: $1,350
30hrs: [English-Only]: $1,200
All prices are monthly fixed costs.
A Transportation/Logistics Customer Service Representative serves as a key point of contact for clients, ensuring effective communication and swift resolution of inquiries related to shipping, freight management, and logistics services. This role involves:
-
Communication Skills: Engaging with customers via phone, email, and chat to provide information about services, track shipments, and resolve issues.
-
Problem Solving: Addressing customer concerns, processing claims, and managing exceptions in delivery schedules to ensure high levels of customer satisfaction.
-
Coordination: Collaborating with internal teams, including dispatch and operations, to effectively handle logistics processes and ensure timely delivery of goods.
-
Documentation: Maintaining accurate records of customer interactions, transactions, and shipment details, while ensuring compliance with industry regulations.
-
Proactive Assistance: Providing updates to customers on shipment statuses, potential delays, and logistics solutions that meet their needs.
This role requires strong organizational skills, attention to detail, and the ability to work in a fast-paced environment while maintaining a customer-centric approach.